On Friday my iPhone, cold and lonely, ran out of charge and never came back to life. Multiple chargers, multiple cables, much troubleshooting, and all I got was a brick. Black screen, no signs of life, total asystole. It’s a mighty fine thing that I was snowboarding the whole weekend, making it a little nice, actually, that I was out of touch. (Until I needed to look things up on the way home!) So I called Apple on Monday, and on Tuesday my rental iPhone/ return shipping box showed up. That pleases me very much.
Update: I shipped my phone back to Apple on Wednesday, they got the phone Thursday morning, replaced it and shipped it out Thursday afternoon. I expect to have it in my hands this afternoon. That’s about as expedient as it gets. I am very happy with Apple’s customer service.