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The Bertz Group Opens For Business

Tuesday, February 26, 2008 By Kerry View Comments

Thanks for stopping by! This is the home of The Bertz Group, a Santa Barbara, CA-based technology consulting firm. Specializing in small to mid-size business and residential computer and network consulting, we are willing to take on any problem, no matter how big or small.

Director of The Bertz Group, Kerry DeVilbiss, a Microsoft Certified Professional and I.T. consultant extraordinaire, had this to say about the launch of business: “It is really exciting to be able to provide upper-tier Information Technology services to the Santa Barbara community, filling the void for premier-quality technology consulting with integrity. With an abundance of experience in the field, I’ve seen and heard the full gamut of IT consulting nightmares. The Bertz Group aims to usher in a new era of information technology consulting – reliability and transparency with the customer’s best interests at the forefront of our philosophy.”

The Bertz Group aims to simplify the day to day needs of information technology within your business, reducing overall costs and decreasing the amount of downtime associated with your IT systems. Call us today to schedule an appointment! 

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Registry Corruption

Tuesday, February 26, 2008 By Kerry View Comments

Error message – “Windows could not start because the following file is missing or corrupt: C:WINDOWS SYSTEM32CONFIGSYSTEM.” I’ve seen this problem many, many, times. It might occur when the computer is shutdown suddenly and unexpectedly, causing corruption of the file system, or physical disk failure. Could be that the planets are out of alignment and Mercury is in retrograde. It almost certainly means the death of a Windows installation.

Microsoft has a procedure for restoring your registry from System Restore, but I have historically had very little success with this. Occasionally a CHKDSK will fix the problem, but more often than not, we’re looking at a reload of the computer. Major inconvenience. The registry is a fragile being. The best plan of attack – back up your files off the drive, note any installed applications, wipe the drive and start over. Make sure the drive hardware is solid before you spend all that time rebuilding.

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Death of an iPhone

Tuesday, February 26, 2008 By Kerry View Comments

On Friday my iPhone, cold and lonely, ran out of charge and never came back to life. Multiple chargers, multiple cables, much troubleshooting, and all I got was a brick. Black screen, no signs of life, total asystole. It’s a mighty fine thing that I was snowboarding the whole weekend, making it a little nice, actually, that I was out of touch. (Until I needed to look things up on the way home!)  So I called Apple on Monday, and on Tuesday my rental iPhone/ return shipping box showed up. That pleases me very much.

Update: I shipped my phone back to Apple on Wednesday, they got the phone Thursday morning, replaced it and shipped it out Thursday afternoon. I expect to have it in my hands this afternoon. That’s about as expedient as it gets. I am very happy with Apple’s customer service.

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